TERMS / CONDITIONS / LEGAL
Supported Vehicles Policy
Please verify Vehicle support BEFORE PURCHASE!
Some older and international toyotas (Right hand drive, JDM, Japan Market) Vehicles or vehicles originally made in Japan and imported to the following(but not limited to) countries : New Zealand, Australia, may have non complaint, non standard, or simply no VIN registered to the vehicles ECM. In these cases these vehicles are currently NOT supported by VF Tuner and VF Tuner cannot be used to tune these vehicles. Please Verify before purchase! Contact us for more information: Support@ovtune.zendesk.com
Please verify vehicle support before purchase. VF Tuner does not accept returns on our programming kits once they shipped if your vehicle is not supported. Our support list is comprehensive and should be referenced before purchase.
Discounts Policy
- Discounts can only be used 1 time per check/order
- Discounts cannot be applied to previous orders (shipped or not shipped)
- Discounted items cannot be exchanged.
- Under normal circumstances when VF Tuner has a sale on hardware the hardware will ship AFTER the sale has completed.
- Due to high volume of orders during sales, delays on shipping can be expected.
- All discount sales are final, regardless of shipment status and cannot be returned / discounted / cancelled / refunded / exchanged. Discount must be used at checkout and cannot be applied after the order is placed.
Shipping Policy
Our standard processing/ship out time frame is 2-7 business days (NOT including actual shipping time - shipping time will be depending on the carrier & distance). Note, sometimes shipments can be delayed due to high volume of orders. We work as quickly as we can to get all orders shipped. Our products are prepared to order from our manufacturer. Therefore, it usually takes about 5-7 days to be processed and shipped out depending on our current stock of items.
Processing and shipping times do not include weekends and holidays, which may delay your order. Other variables out of our control, including inclement weather, may have an impact on shipping times.
You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to Support@ovtune.zendesk.com and we will provide you with the shipping information for your order.
Please advise if you need your order by a certain date, contact us BEFORE your order is placed to make arrangements.
If we receive a package back from the shipping carrier due to the address provided being undeliverable, you are responsible for contacting us and paying the full shipping cost for your item to be reshipped.
Cancellation/Return Policy - General
ALL SALES ARE FINAL.
YOU CANNOT RETURN OR CANCEL ANY DIGITAL ITEM ORDER ONCE IT IS PLACED. THIS INCLUDES:
TUNE PACKS, VF TUNER SOFTWARE, VF TUNER CREDITS, OR ANY OTHER "DIGITAL" OR DOWNLOADABLE PRODUCT.
SALES ARE FINAL AT THE TIME OF ORDER.
It is customer's responsibility to review these term before requesting the cancellation/return.
Returns are not accepted for the following :
- Unsupported vehicle due to customer not verifying vehicle support
-Unsupported controller due to JDM / Non standard / no VIN ECM/TCM
- Change of mind / before or after the product has shipped
- Customer has sold their vehicle
Unsupported computer for VF Tuner desktop software. The desktop software requires a supported Windows system. This statement does not apply to the VF Tuner - WiFLASH Android app.
Warranty Information
VF tuner provides a 6 month warranty on all hardware devices from the date of purchase from manufacturer defect or error.
There is no warranties for the following:
- credits / software / licensing / VF Tuner software / Calibration files / and any other electronic "item."
International shipping policy
We ship our international order via USPS UPS or DHL (optional). Total price in the checkout includes the calculated shipping cost NOT custom duty fees. The custom duty fee and process will be different depends on the country and their system. The receiver will be subjected to the custom duty fee and the process to receive in their country. International invoicing only shows the cost of the HARDWARE, not the software as software is not part of the shipment.
Aftermarket:
None of our products can be used at any time on any emissions control vehicle that is used for anything other than off-road performance or competition use, Emissions Complaince, Emissions Standards, or to bring a vehicle to meet local emissions standards.
- Any files or calibrations are developed only for the exact vehicle and drivetrain that it comes with from the factory.
- Calibrations do not modify or disable any emissions check, component, monitor
- calibrations cannot be modified to disable any reporting component
- calibrations cannot be modified or used for any vehicle except for the intended vehicle, exact ECM, and specifications that came from factory
- calibration tools are for research and development purposes for manufacturers and individuals for the purpose of creating emissions and CARB compliant / EPA compliaint / Local law and regulation complaint calibrations for their products / services
- VF Tuner is a development / Diagnostics tool only.
- VF Tuner requires users to agree and accept policies regarding modification to calibrations and understanding / abiding by local laws in order to use the software
APP POLICIES / APP ACCOUNT DELETION INFORMATION AND MORE:
VF TUNER POLICIES - APP PRIVACY, ACCOUNT DELETION, AND TERMS
VF TUNER - WiFLASH ANDROID APP
PRIVACY POLICY
Effective date and last updated: September 13, 2026
This Privacy Policy explains how VF Tuner LLC ("VF Tuner," "we," "us," or "our") handles information when you use the VF Tuner - WiFLASH Android app, WiFlash hardware, VF Tuner connected services, and customer support.
INFORMATION WE HANDLE
Depending on the features you use, VF Tuner may handle:
- Account and contact information: The email address you provide during app registration and communications you send to customer support.
- App and installation information: An app-installation identifier, app version, authentication and session information, and technical compatibility information needed to operate and secure the service.
- WiFlash information: WiFlash serial number, hardware model, firmware version, status, and related device identifiers.
- Vehicle and controller information: VIN, vehicle manufacturer, ECU and calibration identifiers, operation identifiers, and vehicle-license status.
- ECU and service files: ECU read files, file metadata, server-issued stock or tuning package information, and information needed to verify that a file belongs to the correct installation, WiFlash device, vehicle, and operation.
- Diagnostics and operation information: DTC results, operation history, timestamps, errors, and the outcome of requested read, diagnostic, logging, or programming operations.
- Failure diagnostics: When an ECU read or programming communication failure occurs, the app may collect recent vehicle communications, related vehicle and WiFlash identifiers, timestamps, app information, and error details. Diagnostic information may be encrypted and transmitted to VF Tuner for troubleshooting, service security, and customer support as disclosed in the app.
- Service and security logs: Request identifiers, timestamps, IP address or network metadata generated by hosting and security systems, and records used to prevent abuse and investigate service failures.
Datalog files are normally created locally on your device. VF Tuner receives a datalog only when you deliberately send, upload, or share it with VF Tuner or customer support. A third-party email, storage, or sharing application you select may process the file under its own privacy policy.
BLUETOOTH AND LOCATION PERMISSION
On older Android versions, Android may require Location permission to discover nearby Bluetooth devices. VF Tuner uses that permission only to find and connect to WiFlash hardware. VF Tuner does not use it to collect or upload the phone's physical location.
HOW INFORMATION IS USED
VF Tuner uses information to:
- Register the customer account using the email entered in the app.
- Identify supported WiFlash hardware, vehicles, and controllers.
- Bind a WiFlash license to its detected vehicle VIN.
- Authenticate the app and maintain customer sessions.
- Provide ECU reading, diagnostics, datalogging, and supported programming services.
- Store customer ECU reads and deliver authorized files.
- Diagnose communication failures and provide customer support.
- Protect the service, customers, vehicles, and licensing system from misuse.
- Comply with applicable legal obligations and resolve disputes.
VF Tuner does not sell personal information, use it for behavioral advertising, or include advertising SDKs in the VF Tuner - WiFLASH app.
SERVICE PROVIDERS AND DISCLOSURE
VF Tuner uses service providers to operate its services. These include AWS for application hosting, databases, encrypted storage, and security, and customer-support and communications providers such as Zendesk. These providers process information for VF Tuner under their applicable service terms.
Information may also be disclosed when required by law or when reasonably necessary to protect customers, vehicles, VF Tuner's rights, service security, or the public. Information may be processed in the United States or other locations where VF Tuner and its providers operate.
STORAGE, SECURITY, AND RETENTION
VF Tuner uses technical and organizational safeguards appropriate to the service. Connected-service traffic uses HTTPS, and sensitive service files and diagnostic information use encryption where applicable. No storage or transmission system can be guaranteed completely secure.
VF Tuner retains information only for as long as reasonably necessary to provide and secure the service, support customers, maintain license integrity, comply with legal obligations, and resolve security, fraud, payment, or dispute matters. Retention may vary according to the type of information and why it is required.
The app keeps a limited local Operation History containing up to the most recent 100 records. Local history remains on the phone until app data is cleared or the app is uninstalled. Files that you export or save outside the app remain under your control until you delete them from the selected location.
YOUR PRIVACY CHOICES AND REQUESTS
You may request access to, correction of, export of, or deletion of account-associated personal information by contacting Support@ovtune.zendesk.com.
Complete account-deletion instructions appear in the Delete Your VF Tuner App Account and Personal Data section below.
CHILDREN
The VF Tuner - WiFLASH app is a vehicle service and programming tool intended for adults and is not directed to children.
POLICY CHANGES AND CONTACT
VF Tuner may update this policy when the app, connected services, or legal requirements change. Material changes will be identified by a revised effective date.
Developer: VF Tuner LLC
Privacy and support contact: Support@ovtune.zendesk.com
Website: https://vftuner.com
DELETE YOUR VF TUNER APP ACCOUNT AND PERSONAL DATA
VF Tuner - WiFLASH customers can request permanent deletion of their customer account and associated personal information without reinstalling the app.
HOW TO SUBMIT A DELETION REQUEST
You can initiate a request using either method:
1. In the VF Tuner - WiFLASH app, open Settings, then Legal & Privacy, then Account & Data Deletion, and select Request account deletion.
2. Email Support@ovtune.zendesk.com with the subject: VF Tuner account and data deletion request.
When possible, send the request from the email address registered through the app. VF Tuner may request limited information needed to verify that you control the account. Do not send a password, authentication token, private key, complete payment-card number, or other unnecessary sensitive information.
Submit account-deletion requests to:
Support@ovtune.zendesk.com
Subject: VF Tuner account and data deletion request
WHAT WILL BE DELETED OR ANONYMIZED
After verifying the request, VF Tuner will permanently delete or irreversibly anonymize personal information associated with the customer account in its active systems, including the account email and account-associated contact information, except for information that must be retained for the limited reasons described below.
VF Tuner will close the customer account, revoke active sessions and app credentials, and request deletion from applicable service providers where required. VF Tuner will notify the requester when processing is complete or explain any limited information that must remain.
You may also request deletion of specified account-associated information without requesting deletion of the entire account. Clearly identify the information involved in your request.
INFORMATION THAT MAY BE RETAINED
VF Tuner may retain narrowly limited records when necessary for service security, fraud prevention, legal or regulatory compliance, transaction or dispute records, or vehicle-license integrity. Retained information is restricted to those purposes and is not used to keep the deleted customer account active.
THE WiFLASH AND VEHICLE LICENSE IS NOT TRANSFERRED OR DELETED
Account deletion does not unlicense, transfer, reset, or remarry a WiFlash device. The WiFlash serial number and its assigned vehicle VIN may remain as a non-login license-integrity record after account-associated personal information is deleted or anonymized.
This retained license record prevents account deletion from being used to move one licensed WiFlash device between different vehicles. A request to transfer a WiFlash license to a different VIN is a separate support process and is not part of account deletion.
QUESTIONS ABOUT DELETION
Contact Support@ovtune.zendesk.com with questions about a deletion request. VF Tuner will process verified requests within the period required by applicable law.
TERMS / CONDITIONS / LEGAL