Support

How can we help?

Downloads, setup guides, activation and help for your vehicle.

Downloads

Get VF Tuner software and installation information.

View downloads

Tuning & setup

Device registration, tune files, and flashing guides.

View guides

Contact support

Choose what you need help with. Add the details you have so we can investigate your request.

Name

What do you need help with?

Windows activation: include the order number and device serial from the registration window. Purchases from a dealer should be registered with that dealer.

Android setup: tell us your phone model, app version if installed, and which WiFlash kit you have. We can direct you to the current app and setup instructions.

Record the software instructions and exact error. Keep power and connections stable while an operation is active; contact us before trying a different calibration.

Include the exact engine, transmission and market. Add the ECU / Calibration ID if you already have it; do not guess a matching calibration.

Order details

Order number

Purchased from

Device & software

WiFlash or Legacy device serial

Device type

Software or app version

Computer or phone model / operating system

Vehicle details

Year, make, model & engine

Transmission & country / market

ECU / Primary Calibration ID, if available

What happened?

Exact error message

Calibration file name, if relevant

Message

Describe what you were doing, what happened, and the steps you have already tried.

Do not include passwords, payment card details, or account security codes.

Need to send screenshots or logs?

This form sends text only. Use email to attach your files. The email link copies the details you have entered; review the email and add your attachments before sending.

If the details are not copied, include your order number, device serial and issue in the email.

Email screenshots or logs