Faq

Our standard processing/ship out time frame is 5-7 business days (NOT including actual shipping time - shipping time will be depending on the carrier & distance).Our products are prepared to order from our manufacturer. Therefore, it usually takes about 5-7 days to be processed and shipped out depending on our current stock of items.

Processing and shipping times do not include weekends and holidays, which may delay your order. Other variables out of our control, including inclement weather, may have an impact on shipping times.

You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to Support@ovtune.zendesk.com and we will provide you with the shipping information for your order.

Please advise if you need your order by a certain date, contact us BEFORE your order is placed to make arrangements.

If we receive a package back from the shipping carrier due to the address provided being undeliverable, you are responsible for contacting us and paying the full shipping cost for your item to be reshipped. 

We ship our international order via UPS or DHL (optional). Total price in the checkout includes the calculated shipping cost NOT custom duty fees. The custom duty fee and process will be different depends on the country and their system. The receiver will be subjected to the custom duty fee and the process to receive in their country.

International order policy:

- With exception to North America (Canada), we do not accept international credit cards. You must use paypal. This is due to abnormal amounts of fraudulent orders.

Please double check your address before submit. If the address needs to corrected or updated, we will contact you. This may delay the shipping process.

By Custom ECU tunes, no refunds can be given on any purchase regarding a custom ECU tune Software Suite License. Since these Licenses are non-refundable / non-returnable, there are no Returns on any orders processed by Ovtuned.com For any Software suite / license / tune service, only certain conditions warrant a refund and they must be communicated to us. The only instance in which a Return may be given is if the customer specifies in email to us before 24hours of the order so a Software license is not purchased. After 24hours of the order no refunds can be given. 

For receiving a damaged item or wrong item, we will send out the replacement.

*CANCELLATION/RETURN POLICY BEFORE LICENSE AND TUNING PROCESS

If a customer wants to cancel the order or return the item after OR before receiving the package (Before using them), there will be a restock fee of$120for cancellation / returning the item to restock our cables for any product that uses our V3 OBDII Cable, Handheld. (Toyota Kits, Mazda Kits). 

These products are prepared to order, as a result any cancelled or returned order will have a restocking charge. If the software is registered at any time, the order cannot be cancelled or returned.

OVTune reserves the right to refuse any return request based on these terms above. 

Restock fee will be deducted from the refund before processing.

* We do not accept returns if customer simply changes their mind after receiving and using the products.  

It is customer's responsibility to review these term before requesting the cancellation/return. 

Flash Tuning is a process of modifying the contents of the binary data on the computer of a vehicle. It is a process of installing new "software" onto the vehicles Engine Control unit. 

Absolutely. You can flash back to stock at any time, in less than 5 minutes.

Absolutely. Our system can flash over any of the current markets competing flash systems.

You Cannot. You are purchasing access to our file repository, for use with our license and encrypted files. We encrypt these files and layer a digital signature along with MD5 within them to ensure they are unaltered when you receive it. This provides MAXIMUM file integrity for our users without any hassle or worry. We do not provide any editing software or any ability to edit any file. This is for your own safety.

Yes you can. you can begin the registration process immediately after ordering. Just follow our video walk through.

Simply go to Help > Update. it will automatically check and update to the latest release.

If your ECU ID is unavailable, it needs to be added to our repository database. you will need to dump the ECU data with our flash software. Click "Read" while connected to the vehicle (this can take up to 20 minutes), then send the file to Support@ovtune.zendesk.com titled : NEW ECU - (year, make, model)

First, run flash manager as "Run as administrator" (right click icon, select Run as Admin). If that does not work, please contact us.

Please check your system ID again. If the system ID is different than your registry key, please send us a request for new registry file with your order number and name.)

We provide (3) free registration licenses.

Normally this happens from Anti-viruses and windows defender blocking and deleting our software. You must either set an exception or disable your anti virus. Our software is virus free.

The fuel you should use depends on the file you select. We do not recommend using files for any octane except what it is labeled for. (that means no using 87 octane on a 91 octane file).

Our tunes only modify the OEM Programming ID. This means that your ECU always "reports" as stock when checked. 

EROM, Also known as Efficient Read Only Memory, is our own take to a processors code. Normally, when you buy a tune, a tuner is altering tables in the ECU. Add a little ignition here, add some fuel there. We go far beyond this. We rewrite sections of code, we create our own tables, modify tables, and implement our own calibration code, engineered exclusively by us in house, for features you may desire, or sections of the tune that are inefficient and need a custom touch.
EROM is exclusive to OVTune, as we write and develop this code in-house. This code allows us to bring features to a stock ECU that would normally be impossible. Like Full lock gearlocking on The Toyota Truck Platforms, Larger calibration tables, and Live Dual and Multi Map Switching.

Our Flash Manager has a built in Datalogger that can be used with our OBDII Cable.

Flash Manager and all components work only on Windows. (windows xp or higher).

ECU IDs, in some cases are labeled by CAL year, NOT vehicle year. So, we always recommend check 1 year newer than your vehicle first. (for example if 2016, check 2017 option as well).

You need this windows C update

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Yes, you use this version of flash manager. you simply select the dongle flash software (PCMFlash Utility) *your dongle must be plugged into your computer*

FOR DONGLE CUSTOMERS (OLD DISCONTINUED VERSION OF KIT)

- use "pcmflash utility NOT p5flash utility*

PCMFlash Utility from the Tuning Menu in Flash Manager

Normally this happens from Anti-viruses and windows defender blocking and deleting our software. You must either set an exception or disable your anti virus. (our software is virus free).

We do not provide individual tuning assistance / help.

If you need help or your tuner needs individual help with tuning, maps, etc they must purchase vF Tuner PRO Upgrade.

Our product is user friendly and safe. Our Flash Software for Toyota P5 Systems and UDS Systems provides FLASH Protection, which means even in the worst cases (unplugging your kit half way through a flash) The ECU is safe, and can be flashed again, worry free.

There is no limit known on Toyota ECUs, and we are certain there is no limit. We have flashed our test car 500+ times. More than any user would normally do, even under the most extreme circumstances.

Not exactly, but it isn't hard. Plug and Play is a term used often, but doesn't really have meaning in the performance world. Nothing is "plug and play" anymore. Our Setup is simple though, and consists of 3 steps. Download our software, register our software, enjoy the tunes.

OV tuning has been slowly making a transition over the last few years to develop a tool capable of allowing the end user to calibrate their own system. that solution is now here. with that, we are moving all of our focus into ensuring we can support the toyota and lexus community with the absolute best calibration software on the market. because of this, we have decided to stop selling our own calibrations.

With VF Tuner there are no limits to what calibration you can develop.

Scheduled live webinars and guides are available.

The primary difference between our Flash Kits and VF Tuner is that VF Tuner allows you to do everything a Flash Kit does. Plus VF Tuner allows you to modify tables that you desire. Unlike our Flash Kits, you can take VF Tuner to a local Dyno Tuner, or shop, etc and make your own calibration.

This is an ADD ON product. Which means, additional or optional to customers who already have the vF tuner software and the cables. This product does not include cables, vF tuner, Registry file(system ID). This product does not require a shipping as this is not a physical product. This is a tune file pack product. 

includes OVTuned tune files

includes tune(s) + edit access in vF tuner

Tune file pack provides base maps that the user can custom tune from. This is not a physical product that ships out. This is an add on tune file package. 

CUSTOM TUNING IS NOT PROVIDED BY OVTUNE/VFTUNER

I just purchased the VF tuner. Now what do I do?

you can download it by clicking the black VF Logo on the front page of our site next to where it shows the current software version.
Also we no longer use master keys. We have a much simpler registration process. Plug your VF Tuner cable into your computer and run the software. It should give you a "license check error" and show your serial number.
Copy that serial number and email it to us to register.

Are the tune packs approved for California smog checks?

They are not approved or CARB approved for california. They are for OFF ROAD or for example, competition purpose only.

Please check your local laws and regulations. VF TUNER is not responsible for individually tuned vehicle by customers or Pro tuners. 

you can download it by clicking the black VF Logo on the front page of our site next to where it shows the current software version.
Also we no longer use master keys. We have a much simpler registration process. Plug your VF Tuner cable into your computer and run the software. It should give you a "license check error" and show your serial number.
Copy that serial number and email it to us to register.

VF Tuner comes with certain "Example" files. These files may be an example of how to do something in the software and example of one of our eroms (enhanced- roms) which have exclusive features like map switching, or gearlock function for automatic transmissions.To ensure customers can use these features without worry, examples that have this code or table control set-up is prepared for you.

EFI and tuning knowledge is recommended for VF Tuner. We do host training webinars and plan to offer software support guides to guide you along your calibration path.

Our TUNE PACK is an add on and you can purchase on our website.

If you already bought the TUNE PACK and want to access, we would need your ECU ID (Output information after registration process). Please email us your ECU ID/OUTPUT information after registration process.

Please see the link below for OFFICIAL - List of Pro Tuners / Shops

https://forum.vftuner.com/forum/main-forum/218-official-list-of-pro-tuners-shops

If you get this error that means that in your installation folder there must be some old logger.ini file. it was updated several versions ago, but may not have been deleted in your directory.

2 ways to fix

1. go to C / program files x86 / VF Tuner (or VF Tuner pro) - if you see a "logger.ini" file, delete it.
   DO NOT delete logger.enc.
2. Fully uninstall VF Tuner and re-install it.