FAQ

Shipping and return

How long does shipping take?

5 to 7 business days processing, then shipping on top of that. You will get a tracking email once it ships. Questions? Email support@ovtune.zendesk.com.

Do you ship internationally?

Yes, via UPS or DHL. Shipping is calculated at checkout. Customs duties are on the receiver. International orders outside North America must use PayPal, no credit cards.

Can I cancel or return my order?

You have 24 hours from ordering before a license is issued. After that, no refunds on software. Physical kits have a $120 restocking fee. If your kit arrived damaged or wrong, email us and we will sort it.

Are software licenses refundable?

No. Once a license is issued it cannot be refunded or returned. Make sure your vehicle is supported before ordering.

Tuning

Can I go back to stock after tuning?

Absolutely. Flash the stock file back at any time. Takes under five minutes.

Will my ECU show as modified when scanned?

No. VF Tuner only modifies the OEM programming ID. Your ECU reports as stock.

Can I tune a car that has already been tuned by someone else?

Yes. VF Tuner flashes over any competing system on the market.

Do you offer custom tuning or individual tuning help?

No. VF Tuner gives you the tools to tune yourself. If you need hands-on help, a Pro Tuner upgrade is the path forward.

Flash kit

Is this safe to use?

Yes. The software includes flash protection. Even if you unplug mid-flash the ECU is safe and can be flashed again, no issues.

How many times can I flash my vehicle?

No known limit. We have flashed our own test car over 500 times.

Is this plug and play?

Not exactly, but it is three steps. Download the software, register your device, start tuning. Most people are up and running within 30 minutes.

What happened to the OV Flash Kit?

It is discontinued. VF Tuner is the evolution of that product and does everything the Flash Kit did plus a lot more.

Vf tuner

What can I do with VF Tuner?

 Full read, write, tune, and log access to your ECU. No preset limits on what you can build. It is a complete calibration platform, not just a flash tool.

I just bought VF Tuner. What do I do now?

Download the software from the homepage, plug in your WiFlash cable, and open VF Tuner. It will show you a license check error with your serial number. Email that serial number to support@ovtune.zendesk.com and we will get you registered.

What is a Tune Pack?

An add-on for customers who already have VF Tuner and cables. Pre-built base maps you can load and tune from. Digital delivery, no hardware included.

Are Tune Packs CARB approved?

No. All calibrations are for off-road, test, and competition use only. Not smog legal in California.

General

Will this void my warranty?

VF Tuner is built for off-road and competition use. We have not had warranty issues reported but check with your dealer if that is a concern.

Are software updates free?

Always. You are buying licensed repository access. Every update to that repository is included for life.

What vehicles do you support?

Check the full supported vehicle list on this site. Use the vehicle picker on the homepage to instantly see what fits your exact vehicle.

Can this be used on an emissions controlled vehicle?

No. All tunes and calibrations are strictly for off-road, track, and competition use.

Pro Tuner

Will this void my warranty?

VF Tuner is built for off-road and competition use. We have not had warranty issues reported but check with your dealer if that is a concern.

Are software updates free?

Always. You are buying licensed repository access. Every update to that repository is included for life.

What vehicles do you support?

Check the full supported vehicle list on this site. Use the vehicle picker on the homepage to instantly see what fits your exact vehicle.

Can this be used on an emissions controlled vehicle?

No. All tunes and calibrations are strictly for off-road, track, and competition use.

Software And Hardware

Will this void my warranty?

VF Tuner is built for off-road and competition use. We have not had warranty issues reported but check with your dealer if that is a concern.

Are software updates free?

Always. You are buying licensed repository access. Every update to that repository is included for life.

What vehicles do you support?

Check the full supported vehicle list on this site. Use the vehicle picker on the homepage to instantly see what fits your exact vehicle.

Can this be used on an emissions controlled vehicle?

No. All tunes and calibrations are strictly for off-road, track, and competition use.